Frequently asked questions

1. Choose your program and complete a short online intake form.
2. A licensed Texas provider reviews your health history.
3. If approved, your medication, instructions and supplies ship to your home in discreet packaging.
4. Biweekly check-ins and unlimited provider access continue for as long as you’re on your plan.

You must be at least 18, be physically located in Texas at every consultation, and have a valid Texas shipping address. We currently serve Texas patients only.

Yes. Your initial provider consultation is free and included with every plan. Not all patients qualify; prescriptions are issued only when clinically appropriate.

Every prescription is reviewed and approved by a Texas-licensed physician, nurse practitioner or clinical pharmacist — real clinical judgment, not an algorithm. Meet our providers.

Yes. Plan pricing covers your medication, provider support and free shipping at any dose. GLP-1 plans are billed monthly — never $600–$800 upfront.

Tirzepatide is priced above Semaglutide on every tier. See full pricing for hair, skin and sexual health plans.

We don’t accept or bill insurance. You can request an itemized receipt to submit to your insurer or HSA/FSA yourself; reimbursement isn’t guaranteed.

Your provider may request labs. We offer a one-time panel — lipid, metabolic, A1c, thyroid + TSH and CBC — at a partner lab near you.

Approved prescriptions typically ship within 1–2 business days after provider approval and pharmacy processing. You’ll receive tracking by email or text. Delivery times are estimates.

Discreet, unmarked packaging to Texas addresses only. Some medications need refrigeration — follow the storage instructions included with your order.

Cancel anytime from your patient portal or by contacting us. To avoid the next charge, cancel at least 48 hours before your renewal date. You keep access through the period already paid.

If a provider decides treatment isn’t right for you, no prescription is issued. Contact us and we’ll review your order for a refund under our Terms.

If you cancel before your prescription is sent to the pharmacy or shipped, contact us and we’ll review your order for a refund.

Under Texas pharmacy regulations, dispensed medications cannot be returned or refunded. Fees for completed consultations are non-refundable.

If your order arrives damaged or incorrect, email support@greencaphealth.com within 7 days of delivery with photos and we’ll arrange a replacement or refund. For lost or delayed packages, we’ll work with you and the pharmacy to resolve it.

No. Compounded medications aren’t FDA-approved. Our active ingredients come from FDA-registered facilities, and our state-licensed pharmacy partners run third-party tests on every batch for potency, sterility, pH and endotoxins. Lab reports are available on request.

Yes. All consultations run on an encrypted, HIPAA-compliant platform. Your data is never sold or shared.

Message us in the patient portal — we aim to reply within 48 hours during business hours (Central Time).
Portal messages aren’t monitored 24/7; for emergencies, call 911.