We're here to help.
Whether you have questions about treatments, consultations, prescriptions, or your order, our licensed healthcare team is ready to assist, usually within one business day.
Fast contact options
Pick whichever channel fits your question: every path reaches a real member of our care team.
Tell us what you need
Fill out the form and a licensed member of our care team will follow up, typically within one business day. For medical emergencies, call 911.
Frequently asked questions
Care you can rely on
Licensed Texas Providers
Every consult is reviewed by a Texas-licensed clinician.
HIPAA-Compliant Platform
Every message and record is encrypted end to end.
Free Consultations
No cost to speak with a provider before you start treatment.
Prescription-Based Treatments
Discreet delivery for provider-approved prescriptions.
Ongoing Provider Support
Follow-up check-ins throughout your treatment plan.
Secure Patient Communication
Message your care team directly through the portal.
Your support journey
Submit your question
Reach us by form, phone, email, or the patient portal.
Our team reviews it
Your message is routed to the right specialist.
A licensed provider responds
You receive clear, personalized guidance in writing.
Ongoing support continues
Your care team stays available throughout treatment.
Green Cap Health does not provide emergency medical services. If you are experiencing a medical emergency, call 911 or visit your nearest emergency room immediately.
Where and when we're available
Business Hours
Mon–Fri 8am–8pm CT, Sat 9am–3pm CT
(832) 648-2801 · support@greencaphealth.com
Service Regions
Currently serving patients across the state of Texas, entirely online.
Telehealth Availability
Consultations available 100% online. Most inquiries answered within 24 hours.
Your privacy, protected
Every consultation, message, and record is encrypted and handled under strict HIPAA safeguards, with prescriptions fulfilled only through licensed, trusted pharmacy partners.
Ready to take the next step?
Start your free online consultation with a licensed healthcare provider in just a few minutes.
Get In Touch
We’re here to help you every step of the way.
Information
Find additional information you may be looking for.
FAQ'S
What services does Green Cap offer?
Green Cap provides affordable telemedicine-based wellness services, personalized treatment plans, and convenient access to prescription medications through our partner pharmacies. Our goal is to offer provider-reviewed care with prescription treatment options when medically appropriate, and medications dispensed through licensed pharmacy partners.
How do I contact customer support?
You can reach our support team Monday–Friday, 8 AM–5 PM CST at (346) 638-4068. For non-urgent inquiries, you may also contact us via email or submit a support request through your patient portal.
How long does it take to get my medication?
Most prescriptions are processed within 24–48 hours after the provider approves your treatment. Shipping times vary by location, but most patients receive their medication within 1–3 business days.
Do I need a prescription before signing up?
No. A licensed provider will review your information, determine eligibility, and issue a prescription if medically appropriate. Approval is never guaranteed and is based on clinical judgment.
More info
Hours of service
Monday – Friday| 8am-5pm